Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS404053 Mapping and Delivery Guide
Use DMAIC techniques

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS404053 - Use DMAIC techniques
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers the skills and knowledge required to apply the Define, Measure, Analyse, Improve, and Control and standardise (DMAIC) to improve quality, cost and delivery in operations and other supporting processes in the workplace. This will be undertaken with other members of the process team.This unit requires the application of skills associated with using information, problem solving, initiative, enterprise, planning and organising in order to identify an area requiring improvement and develop a measured process to make improvements.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.

The collection of performance evidence is best done from a report and/or folio of evidence drawn from:

a single project which provides sufficient evidence of the requirements of all the elements and performance criteria

multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.

A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team.

Assessment should use a real DMAIC approach to a workplace improvement.

Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

The assessor must demonstrate both technical competency and currency.

Technical competence can be demonstrated through:

relevant VET or other qualification/Statement of Attainment AND/OR

relevant workplace experience

Currency can be demonstrated through:

performing the competency being assessed as part of current employment OR

having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify an area requiring improvement
  • Identify customer needs from process.
  • Identify customer benefits delivered by process.
  • Identify areas requiring improvement.
       
Element: Apply DMAIC process
  • Define improvement project.
  • Acquire required measurements/data.
  • Analyse data and determine possible process improvements.
  • Develop and test improvement solutions.
  • Control and standardise the improvement.
       
Element: Review and confirm improvement
  • Determine and document benefits.
  • Ensure procedures and other relevant documentation is updated for improved procedure.
  • Review process data after an appropriate period and confirm the improvement.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify an area requiring improvement

1.1

Identify customer needs from process.

1.2

Identify customer benefits delivered by process.

1.3

Identify areas requiring improvement.

2

Apply DMAIC process

2.1

Define improvement project.

2.2

Acquire required measurements/data.

2.3

Analyse data and determine possible process improvements.

2.4

Develop and test improvement solutions.

2.5

Control and standardise the improvement.

3

Review and confirm improvement

3.1

Determine and document benefits.

3.2

Ensure procedures and other relevant documentation is updated for improved procedure.

3.3

Review process data after an appropriate period and confirm the improvement.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability on one (1) or more occasions to:

identify a required improvement

apply DMAIC to that improvement

confirm the improvement has occurred.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

methods of identifying customer needs and benefits

methods of identifying areas requiring improvement

DMAIC processes

methods of confirming benefits and improvements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify an area requiring improvement

1.1

Identify customer needs from process.

1.2

Identify customer benefits delivered by process.

1.3

Identify areas requiring improvement.

2

Apply DMAIC process

2.1

Define improvement project.

2.2

Acquire required measurements/data.

2.3

Analyse data and determine possible process improvements.

2.4

Develop and test improvement solutions.

2.5

Control and standardise the improvement.

3

Review and confirm improvement

3.1

Determine and document benefits.

3.2

Ensure procedures and other relevant documentation is updated for improved procedure.

3.3

Review process data after an appropriate period and confirm the improvement.

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems ,including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

DMAIC includes all of:

define

measure

analyse

improve

control and standardise.

Define improvement project includes all of:

'as is' process map

defining benefits from the project

problem statement

goal statement

project scope.

Measurement includes one or more of:

identification of key measures/attributes

sampling schedule for project

variations and limits.

Analyse includes one or more of:

statistical analysis of data

root cause analysis

use of various problem solving/analysis tools.

Improvement includes one or more of:

generation and testing of improvements

selection of appropriate improvements.

Control and standardise includes one or more of:

documenting

transferring ownership of improved process.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify customer needs from process. 
Identify customer benefits delivered by process. 
Identify areas requiring improvement. 
Define improvement project. 
Acquire required measurements/data. 
Analyse data and determine possible process improvements. 
Develop and test improvement solutions. 
Control and standardise the improvement. 
Determine and document benefits. 
Ensure procedures and other relevant documentation is updated for improved procedure. 
Review process data after an appropriate period and confirm the improvement. 

Forms

Assessment Cover Sheet

MSS404053 - Use DMAIC techniques
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS404053 - Use DMAIC techniques

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: